Reservation Info & Policies

Online Reservations

Make your reservations online by following a Book A Reservation button on this page.

Note;  if the system will not let you pick a date or time, then that time slot is full for the number of guests you have requested.  Please choose another date or time.  The online reservations close at midnight the day before the  departure.

Online Payment

Note: It is easy to overlook the Payment  button when using the online reservation system.    If there is  a total due, your payment has not been completed. Please try again. Your payment status  can also  be checked by signing into your Bookeo account.

Same Day Reservations

*Note* Reserved  tickets have priority.  Onsite ticket sales are limited to seat availability as our rides fill up fast.

Please call or visit us at least 30 minutes prior to your desired departure time to check availability.

You can buy tickets at our departure site located at 421 W. Hanks Lake Road, Shelton, WA  98584  Or call 541-519-2162.  Please leave a message if you don’t reach us.  Please cross the tracks and turn left at the next gate to park.  If available; both same day and future tickets may be purchased at this location. 

Our Policies

Changes

We ask that you notify us about any reservation changes as soon as possible.  You will be charged for those who do not show up.

Late Arrivals

We strive to leave at our stated departure times,  (unclaimed tickets may be resold 10 minutes prior to departure).  Please  check in 30 minutes prior to your departure time, allow extra time for traffic, road construction, and other issues which may cause delays. We generally begin seat adjustments about 15 minutes prior to departure.

Unclaimed tickets may be resold 10 minutes prior to departure.

Cancellation Policy

  • Cancellations will either be rescheduled or be given credit to be  applied toward future reservations.
  • We try to avoid refunds so that we can try to get our guests with us at some point but a refund may be considered on a case by case basis.
  • No shows, no refund.

No Mother Nature Refunds

We will still run trips in light rain.  We suggest you bring a light rain coat to ward off the incremental weather.  We’ve had many successful outings when the weather had predicted rain.   It is a rare day that we cannot run our rides. If there is heavy rain or lightning we will delay by 15 minute increments up to an hour. After that if it still has not cleared we will reschedule.

River rocks