Note:  if the system will not let you pick a date or time, then that time slot is full for the number of guests you have requested.  Please choose another date or time.  The online reservations close 12 hours before the  departure time.

Reserved  tickets have priority.  Onsite ticket sales are limited to seat availability.  Please call ahead or be on-site at least 30 minutes prior to your desired departure time to check availability.

Our Policies

Changes

You are able to make changes to your reservation by going into your booking confirmation email and clicking on View/change booking.  Changes can be made up to 24 hours before your scheduled departure time.

Late Arrivals

We strive to leave at our stated departure times. Please arrive at least 30 minutes prior to your departure to allow time for check-in and a safety briefing.  Please allow extra time for traffic, road construction, and other issues which may cause delays.  We generally begin the seat adjustments and safety briefing about 10 minutes prior to departure.  If you arrive late – once the safety briefing has begun you will not be allowed to join the ride.

Rescheduling Policy

UP TO 24 HOURS BEFORE YOUR SCHEDULED DEPARTURE, YOU MAY CANCEL OR RESCHEDULE YOUR DATE AND TIME TO AN AVAILABLE SPACE THROUGH YOUR BOOKING CONFIRMATION EMAIL AND MAKING CHANGES TO YOUR RESERVATION, BY CLICKING ON VIEW/CHANGE BOOKING.

Cancellation Policy

ALL CANCELLATIONS MUST BE MADE AT LEAST 24 HOURS IN ADVANCE OF SCHEDULED DEPARTURE. A CANCELLATION BECOMES A CREDIT TO RIDE AT A FUTURE DATE, GOOD FOR UP TO 1 YEAR FROM THE ORIGINAL BOOKING DATE.  YOU WILL NEED TO CALL (541) 519-4200 WITH A NEW AVAILABLE DAY AND TIME TO RESCHEDULE.  PLEASE KEEP IN MIND DURING BUSY TIMES IT MAY TAKE SOME TIME TO RESPOND.

Refund Policy

REFUNDS ARE NOT AUTOMATIC WITH A CANCELLATION.  YOU MUST HAVE A VALID CANCELLATION MADE AT LEAST 24 HOURS IN ADVANCE OF YOUR SCHEDULED DEPARTURE TO QUALIFY FOR A REFUND. REFUNDS ARE ONLY VALID FOR 1 YEAR FROM PURCHASE DATE. YOU MUST EMAIL vcrailriders@gmail.com OR CALL (541) 519-4200, REQUESTING A REFUND.

• WITH 2 WEEKS OR MORE NOTICE PRIOR TO SCHEDULED EXCURSION A 10% FEE WILL BE CHARGED.
• WITH LESS THAN 2 WEEKS NOTICE PRIOR TO SCHEDULED EXCURSION A 25% FEE WILL BE CHARGED.

1. NO CREDIT, REFUND OR RESCHEDULE IF YOU ARE LATE AND MISS THE SAFETY BRIEFING AND YOUR SCHEDULED DEPARTURE.
2. NO CREDIT, REFUND OR RESCHEDULE FOR CANCELLATIONS MADE LESS THAN 24 HOURS IN ADVANCE OF SCHEDULED DEPARTURE TIME.
3. “NO SHOW” MEANS NO RESCHEDULE, NO CREDIT, NO REFUND.
4. NO CREDIT, REFUND OR RESCHEDULE FOR MOTHER NATURE EVENTS.

Regarding Mother Nature

We ride in the rain.  We encourage you to be prepared with layers and rain gear.