Online Reservations
Make your reservations online by following a Book A Reservation button on this page.
Note: if the system will not let you pick a date or time, then that time slot is full for the number of guests you have requested. Please choose another date or time. The online reservations close 12 hours before the departure time.
Reserved tickets have priority. Onsite ticket sales are limited to seat availability. Please call ahead or be on-site at least 30 minutes prior to your desired departure time to check availability.
Our Policies
Changes
You are able to make changes to your reservation by going into your booking confirmation email and click on View/change booking . Changes can be made up to 24 hours before your departure time. You will be charged for those who do not show up.
Late Arrivals
We strive to leave at our stated departure times, (unclaimed tickets may be resold 10 minutes prior to departure). Please be on-site and check in 30 minutes prior to your departure time, allow extra time for traffic, road construction, and other issues which may cause delays. We generally begin the seat adjustments and safety briefing about 10 minutes prior to departure. Once the safety briefing has begun you will not be allowed to ride.
Rescheduling Policy
UP TO 24 HOURS BEFORE SCHEDULED EXCURSION, YOU MAY RESCHEDULE YOUR DATE AND TIME TO AN AVAILABLE SPACE THROUGH YOUR BOOKING CONFIRMATION EMAIL BY MAKING CHANGES TO YOUR RESERVATION, clicking on View/change booking.
Cancellation Policy
A CANCELLATION BECOMES A CREDIT TO RIDE AT A FUTURE DATE, GOOD FOR UP TO 1 YEAR FROM CANCELLATION DATE, IF CANCELLED AT LEAST 24 HOURS IN ADVANCE OF SCHEDULED EXCURSION. YOU WILL NEED TO CALL (541) 519-4200 WITH A NEW AVAILABLE DATE TO RESCHEDULE. PLEASE KEEP IN MIND DURING BUSY TIMES IT MAY TAKE SOME TIME TO RESPOND.
Refund Policy
REFUNDS ARE NOT AUTOMATIC WITH A CANCELLATION. YOU MUST EMAIL VCRAILRIDERS@GMAIL.COM OR CALL (541) 519-4200 REQUESTING A REFUND.
- WITH 2 WEEKS OR MORE NOTICE PRIOR TO SCHEDULED EXCURSION A 10% REFUND FEE WILL BE CHARGED.
- WITH LESS THAN 2 WEEKS NOTICE PRIOR TO SCHEDULED EXCURSION A 25% REFUND FEE WILL BE CHARGED.
- NO CREDIT OR REFUND FOR MOTHER NATURE EVENTS.
- NO CREDIT OR REFUND IF YOU ARE LATE AND MISS THE SAFETY BRIEFING AND YOUR SCHEDULED DEPARTURE.
- NO CREDIT OR REFUND FOR DAY OF EVENT CANCELLATIONS.
- NO SHOW MEANS NO RESCHEDULE, NO CREDIT, NO REFUND.
Regarding Mother Nature
We ride in the rain. We encourage you to be prepared with layers and rain gear. If there is heavy rain or lightning we will delay by 15 minute increments up to an hour. After that if it still has not cleared we will reschedule.
